Improve Call Agent Recruitment, Performance and Retention

Stop the Revolving Door of Call Center Agent Recruitment and Replacement

Call centers can be notoriously difficult places to work, which makes identifying and retaining quality customer service agents critical to success. Improving the ability to quickly screen, and hire high-fit candidates that stick-stay-and-perform will enable your recruitment team to fight the temptation to fill the chair with whomever applies. Increasing speed of training, performance ramp and tenure creates a pipeline of high performing supervisors and coaches that have the power to make or break the profitability of your call center operations. Stabilizing the call center workforce is fundamental to improving first call resolution, average handle time, accuracy rates, and CX scores. Make informed call center agent decisions pre-hire, and optimize call center agent performance post-hire. Build a stable, high performing call center team culture through improved hiring practices.