“I’m so conflicted!” exclaimed my close friend and colleague. For months, Mary had been interviewing new candidates for a senior position, and she’d finally found someone she believed had it all. Great experience, social skills, and smarts. He had made it through all the hoops including one-on-one interviews with her entire team, including the manager. She was confident in her imminent decision, and the only thing in the way of sending out that offer letter was one final team debrief.
In typical form after interviewing a candidate, the team met to discuss perceived strengths and weaknesses. But foregoing a free-flowing discussion, Mary’s boss declared his opinion strongly and early: “He’s not a good fit for this company.” Once her boss had spoken, the team seemed unwilling to diverge from his comments, instead of spending most of the time pointing out the candidate’s shortcomings. As the feedback continued, the negativity compounded in Mary’s mind. Despite her confidence in the candidate upon entering the meeting, she found herself agreeing with the team and quietly accepting their consensus to get back to the hiring drawing board.
When Mary returned to her office and took a deep breath, she asked herself, “what just happened?” Hours before, she was certain that this highly qualified, well-vetted, and extremely talented candidate was perfect for the role, but her boss’s statement and the ensuing team discussion instilled some doubt. Was she wrong all along? Did her team really think he was the worst candidate ever? Should she go against everyone’s opinion? Was this all a case of the Conformity Bias?
Another way to look at conformity is in four types that sometimes overlap:
Considering that most hiring processes involve a team of recruiters, HR professionals, hiring managers, potential co-workers, and other key stakeholders, the prevalence and impact of Conformity Bias is significant. This results in overlooking well-qualified candidates and hiring poorly qualified individuals because a decision-maker unconsciously needs to be correct, accepted, or liked.
In the example above, Mary’s boss likely set the Conformity Bias in motion as the person in power when he voiced a strong opinion, and her team had an unconscious bias toward agreeing. After all, nobody wants to get on the bad side of their manager’s boss. The bias grew as the team succumbed to peer pressure while discussing amongst themselves. It concluded with Mary getting stuck between what she internally knew was right yet feeling wrong in the context of the group and fearing the unpopular decision of hiring this candidate.
Unconscious biases are common and very problematic in the workplace. Conformational behavior leads to bad hiring decisions and reduced workforce diversity if decision-makers don’t work to curtail it. There are direct ways to erase conformity bias from your talent decision-making.
We can erase bias from talent decision-making. Getting it right means better hires and more diverse organizations. I’m here to help and answer any of your questions.
Don’t let unnecessary biases like societal conformity lead your hiring decisions astray.
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